Route customer feedback
by business impact
AI-powered engine that scores sentiment, customer tier, and feature urgency — then auto-routes tickets to the right team with priority levels. No more manual triage.
Get Access — $59/moCancel anytime. Instant access after payment.
AI Sentiment Scoring
Classifies tone and urgency from raw feedback text automatically.
Smart Team Routing
Sends tickets to support, product, or engineering based on content rules.
Priority Dashboard
Monitor all routing decisions and override rules in real time.
Pro Plan
$59
per month
- ✓ Unlimited feedback ingestion
- ✓ AI sentiment + impact scoring
- ✓ Auto-routing to 3 teams
- ✓ Priority score dashboard
- ✓ Webhook & API access
- ✓ Email alerts on high-priority
Frequently Asked Questions
How does the AI routing work?
Feedback is analyzed for sentiment, keywords, and customer tier. A priority score is computed and matched against your routing rules to assign the ticket to the correct team automatically.
Can I customize the routing rules?
Yes. The dashboard lets customer success managers define and adjust rules — such as routing enterprise-tier complaints directly to engineering — without any code changes.
What integrations are supported?
Feedback can be ingested via REST API or webhooks from tools like Intercom, Zendesk, or any custom source. Routed tickets can be pushed to Slack, Jira, or email.